استبيان قياس رضا المتعاملين مع دائرة القضاء Satisfaction Survey for Interaction with the Judiciary Department الاسم الكامل/Full Name البريد الاكتروني/Email رقم الموبايل/Mobile الجنس/Gender ذكر/Male أنثى/Female الحالة الاجتماعية/Marital Status أعزب/عزباء/Single متزوج/متزوجة/Married مطلق/مطلقة/Divorced أرمل/أرملة/Widowed المستوى التعليمي/Educational Level ثانوية عامة أو أقل/High School or Lower دبلوم/Diploma بكالوريوس/Bachelor's Degree ماجستير/Master's Degree دكتوراه/Ph.D نوع العمل/Work موظف حكومي/Governmental Employee موظف شركة خاصة/Private Company Employee صاحب عمل/Business Owner عمل حر/Freelancer غيرذلك/Other الجنسية/Nationality مواطن/Citizen مقيم خليجي/Gulf Resident مقيم عربي/Arab Resident مقيم أجنبي/Foreign Resident زائر/Visitor زائر خليجي/Gulf Visitor إقامة ذهبية/Golden Residence العمر/Age 18-29 30-39 40-49 50-59 60/& Above وما فوق الخدمة المقدمة/the service نيابة أبو ظبي الكلية/Abu Dhabi Public Prosecution نيابة استئناف أبو ظبي/Abu Dhabi Court of Appeal نيابة النقض/Court of Cassation نيابة الاعلام/Media Prosecution نيابة الخدمات المقدمة لدى المكتب الفني للنائب العام/Services Prosecution at the Technical Office of the Attorney General نيابة تدابير الخدمة المجتمعية/Community Service Measures Prosecution نيابة الجنسية والإقامة/Nationality and Residence Prosecution نيابة الوثبة/Al Wathba Prosecution نيابة بني ياس/Bani Yas Prosecution نيابة الرحبة/Al Rahba Prosecution نيابة العين الكلية/Al Ain Judicial Prosecution نيابة استئناف العين/Al Ain Court of Appeal نيابة الجنسية والاقامة - العين/Nationality and Residence Prosecution - Al Ain نيابة العامرة/Al Amra Prosecution نيابة الوقن/Al Wagan Prosecution نيابة مرور العين/Al Ain Traffic Prosecution نيابة الظفرة الكلية/Al Difra Judicial Prosecution نيابة استئناف الظفرة/Al Difra Court of Appeal نيابة الرويس/Al Ruwais Prosecution الكاتب العدل-أبوظبي/Notary Public - Abu Dhabi الكاتب العدل-العين/Notary Public - Al Ain الكاتب العدل-الظفرة/Notary Public - Al Difra التوثيقات-أبوظبي/Documentations - Abu Dhabi التوثيقات-العين/Documentations - Al Ain التوثيقات-الظفرة/Documentations - Al Difra التوفيق والمصالحة-أبوظبي/Reconciliation and Settlement - Abu Dhabi التوفيق والمصالحة-العين/Reconciliation and Settlement - Al Ain التوفيق والمصالحة-الظفرة/Reconciliation and Settlement - Al Difra التوجيه الأسري-أبو ظبي/Family Guidance - Abu Dhabi التوجيه الأسري-بني ياس/Family Guidance - Bani Yas التوجيه الأسري-الظفرة/Family Guidance - Al Difra إدارة التنفيذ-العين/Enforcement Department - Al Ain إدارة التنفيذ-أبو ظبي/Enforcement Department - Abu Dhabi إدارة التنفيذ-الظفرة/Enforcement Department - Al Difra محكمة أبو ظبي للأسرة والدعاوى المدنية والإدارية (بجميع درجاتها)/Abu Dhabi Family Civil، and Administrative Courts (at all levels) محكمة أبو ظبي العمالية (بجميع درجاتها والتنفيذ)/Abu Dhabi Labour Court (at all levels and enforcement) محكمة النقض/Court of Cassation محكمة أبو ظبي التجارية (بجميع درجاتها والتنفيذ)/Abu Dhabi Commercial Court (at all levels and enforcement) محكمة العين الابتدائية/Al Ain Court of First Instance محكمة استئناف العين/Al Ain Court of Appeal محكمة الظفرة الابتدائية/Al Difra Court of First Instance محكمة استئناف الظفرة/Al Difra Court of Appeal رؤية المحضونين-أبو ظبي/Guardianship Vision - Abu Dhabi رؤية المحضونين-العين/Guardianship Vision - Al Ain رؤية المحضونين-الظفرة/Guardianship Vision - Al Difra تصنيف المتعاملين/Customers classification ذوي الهمم/People with determination كبار المواطنين/senior citizens مستحقي مساعدات الدعم الاجتماعي/recipients of social support benefits قسم خدمات غير المسلمين/Services for non-Muslims غير ذلك/and others الصفة القانونية للمتعامل/the legal capacity of the customer وكيل أو ممثل قانوني عن أفراد/Agent or legal representative for individuals شركات ومؤسسات/companies، and institutions الفرد نفسه/including the individual themselves 1. How do you rate the speed of response and answering phone calls during your interaction with the call center? Excellent Good Fair Poor Very poor 2. Were the automated response options clear? yes, strongly yes To some extent A little Very little 3. Do you trust the level of privacy provided by the inquiry and communication service through the call center? yes, strongly yes To some extent A little Very little 4. Did you encounter technical issues during your experience with the call center? Very little A little To some extent yes yes, strongly 5. How do you rate the accuracy of the information you received through the call center during your interaction? Excellent Good Fair Poor Very poor 6. Do you believe that the call center provided you with sufficient information about the service? yes, strongly yes To some extent A little Very little 7. Was the employee able to resolve the inquiry on the first attempt? yes, strongly yes To some extent A little Very little 8. How do you rate the level of welcome you received from call center employees? Excellent Good Fair Poor Very poor 9. Did you receive a level of professionalism and courtesy when dealing with call center employees? yes, strongly yes To some extent A little Very little 10. What method did you use to apply for the service you wanted? Website Mobile Application Printing offices Other 11. Did you quickly find the website or the link to download the mobile application while searching the internet? yes, strongly yes To some extent A little Very little N/A, I did not search 12. Did you easily and smoothly access the desired service? yes, strongly yes To some extent A little Very little N/A, I did not use it myself 13. How do you rate the speed of loading and navigation between pages and windows on the platform you used (website, mobile app)? Excellent Good Fair Poor Very poor N/A, I did not use it myself 14. Did you encounter technical issues when making payments? Very little A little To some extent yes yes, strongly N/A, I did not use it myself 15. How do you rate the ease of application submission forms through (website, mobile app)? Excellent Good Fair Poor Very poor N/A, I did not use it myself 16. During your experience, did you find data integration instead of requesting attachments from you as a user? yes, strongly yes To some extent A little Very little N/A, I did not use it myself 17. Based on your experience, how do you see the aesthetics of the design (website, mobile app), including fonts and colors used? Excellent Good Fair Poor Very poor N/A, I did not use it myself 18. In your opinion, is the (website, mobile app) user-friendly for people with determination? yes, strongly yes To some extent A little Very little I don't know 19. After completing the application process, how would you describe the ease of receiving and obtaining your transaction? Excellent Good Fair Poor Very poor N/A, I did not use it myself 20. How do you rate the waiting time to receive an answer from the live chat? Excellent Good Fair Poor Very poor N/A, I did not use it 21. What is your rating for the accuracy of the information you received through live chat? Excellent Good Fair Poor Very poor N/A, I did not use it 22. Did you receive a level of professionalism and courtesy when using live chat? yes, strongly yes To some extent A little Very little N/A, I did not use it 23. How do you rate the ease of interaction and use of the virtual assistant? Excellent Good Fair Poor Very poor N/A, I did not use it 24. What is your rating for the accuracy of the information you received through the virtual assistant? Excellent Good Fair Poor Very poor N/A, I did not use it 25. Was the process of submitting technical support requests easy and clear? yes, strongly yes To some extent A little Very little N/A, I did not use it 26. How do you rate the presence of an effective mechanism for tracking technical support requests? Excellent Good Fair Poor Very poor N/A, I did not use it 27. How do you rate the speed of response to technical support requests? Excellent Good Fair Poor Very poor N/A, I did not use it 28. During your technical support experience, how do you rate the efficiency of problem resolution on the first attempt? Excellent Good Fair Poor Very poor N/A, I did not use it 29. Do you have any additions or suggestions to improve the quality of our services? 1 out of 29 Time's up
